Frequently Asked Questions
FAQ
What are your shipping times within the United Kingdom?
We offer free shipping across the United Kingdom. Orders are typically delivered within 7 to 10 business days after dispatch.
Do you charge for shipping?
No, we provide free standard shipping on all orders within the UK with no minimum purchase required.
What is your return policy?
We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original condition, and returned with all original packaging intact.
This 14-day return is for a refund under your statutory right to change your mind — return shipping costs are covered by the customer, and exchanges aren't available under this option.
If your item arrives faulty, damaged, or incorrect, you have 14 days to let us know, and we'll cover return shipping. In these cases, you can choose a free replacement/exchange or a full refund.
How long does it take to receive a refund?
Once your return is received and approved, your refund will be processed within 7 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.