Order Cancellation Policy

Business Name: Drip Sole

Email: info@dripsole.co.uk

Phone: +44 7988 592412

Address: 18 Lee Road, London SW19 3HX, United Kingdom

1. Order Cancellation Request

At Drip Sole, we understand that customers may need to cancel an order. You may request to cancel your order as long as it has not yet been processed or dispatched.

2. Cancellation Timeframe

Orders can only be cancelled within a limited time after being placed. Since we aim to process orders quickly (within 1–3 business days), we recommend contacting us as soon as possible if you wish to cancel your order.

3. Orders Already Processed or Shipped

Once an order has been processed or shipped, it cannot be cancelled. In such cases, you will need to follow our Return & Refund Policy after receiving the item.

4. How to Request a Cancellation

To request a cancellation, please contact us immediately at info@dripsole.co.uk with the following details:

• Your order number
• Your full name
• Reason for cancellation (optional)

We will review your request and confirm whether your order is eligible for cancellation.

5. Refunds for Cancelled Orders

If your cancellation request is approved, a full refund will be issued to your original payment method.

Refunds for cancelled orders are typically processed within 7 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider.

6. Change of Mind

Please note that once an order has been processed or shipped, cancellations due to change of mind are not accepted. In such cases, returns will only be accepted if the item meets the conditions outlined in our Return & Refund Policy.

7. Incorrect Order Details

If you have made an error in your order details (such as shipping address or contact information), please contact us immediately. We will do our best to update your order before it is processed.

8. Contact Us

If you have any questions regarding cancellations, please contact us:

Drip Sole
18 Lee Road, London SW19 3HX, United Kingdom
Email: info@dripsole.co.uk
Phone: +44 7988 592412