Frequently Asked Questions (FAQs)

1. Do you offer free shipping in the UK?

Yes, we offer free standard shipping across the United Kingdom on all orders. There is no minimum purchase required.

2. How long does delivery take?

Orders are typically delivered within 7 to 10 business days after dispatch. Processing time is 1 to 3 business days before shipping.

3. What is your return policy?

You can cancel your order within 14 days of delivery under UK consumer law, without needing to give a reason. Items should be unused and returned in their original packaging where possible. Please note: for change-of-mind returns, return shipping costs are covered by the customer, and this option is for a refund only — not an exchange.

If your item arrives faulty, damaged, or incorrect, you have 14 days to let us know and we'll cover the return shipping. In these cases, you can choose a free replacement/exchange or a full refund.

4. How long does it take to receive a refund?

Once your return is received, we inspect it within 2 business days. Approved refunds are then processed within 7 business days, back to your original payment method. Your bank or card provider may take a little longer to show the funds in your account.

5. How can I track my order?

Once your order is shipped, you may receive a confirmation email with tracking details. You can use this information to track your order through the courier’s website.

6. Can I cancel my order?

You can cancel your order any time before it's been processed or shipped. Once it has shipped, it can no longer be cancelled — but you're still covered by our 14-day return policy once the item arrives (see Question 3 above).

7. What payment methods do you accept?

We accept secure payments through Shopify Payments, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at info@dripsole.co.uk with your order number and photos of the issue. We will review and assist you accordingly.

9. How can I contact customer support?

You can contact our support team using the details below:

Drip Sole
Email: info@dripsole.co.uk
Phone: +44 7988 592412
Address: 30 New Cathedral Street, Manchester, Greater Manchester, M1 1AD, United Kingdom