Frequently Asked Questions (FAQs)

1. Do you offer free shipping in the UK?

Yes, we offer free standard shipping across the United Kingdom on all orders. There is no minimum purchase required.

2. How long does delivery take?

Orders are typically delivered within 7 to 10 business days after dispatch. Processing time is 1 to 3 business days before shipping.

3. What is your return policy?

We accept returns within 14 days of delivery for eligible items. Products must be unused, in original condition, and returned with all packaging and tags.

4. How long does it take to receive a refund?

Once your return is received and approved, your refund will be processed within 7 business days. The time for the refund to appear in your account may vary depending on your payment provider.

5. How can I track my order?

Once your order is shipped, you may receive a confirmation email with tracking details. You can use this information to track your order through the courier’s website.

6. Can I cancel my order?

Orders can only be cancelled if they have not yet been processed. Once an order has been processed or shipped, it cannot be cancelled.

7. What payment methods do you accept?

We accept secure payments through Shopify Payments, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at info@dripsole.co.uk with your order number and photos of the issue. We will review and assist you accordingly.

9. How can I contact customer support?

You can contact our support team using the details below:

Drip Sole
Email: info@dripsole.co.uk
Phone: +44 7988 592412
Address: 18 Lee Road, London SW19 3HX, United Kingdom