Return & Refund Policy

Business Name: Drip Sole

Email: info@dripsole.co.uk

Phone: +44 7988 592412

Address: 18 Lee Road, London SW19 3HX, United Kingdom

1. Return Eligibility

At Drip Sole, we aim to ensure customer satisfaction with every purchase. If you receive a product that is defective, damaged, or incorrect, you may be eligible for a return.

We accept returns within 14 days from the date of delivery. To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• All tags, labels, and accessories must be included

2. Non-Returnable Items

We do not accept returns for change of mind. Please ensure that you carefully review your order before completing your purchase.

Returns will only be accepted if the item is:

• Defective or damaged upon arrival
• Incorrect item received

3. Return Process

To initiate a return, please contact us at info@dripsole.co.uk within the 14-day return window.

In your email, please include:

• Your order number
• A clear description of the issue
• Photos or videos showing the defect or damage (if applicable)

Once your request is reviewed and approved, we will provide you with return instructions and the return address.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrect.

We recommend using a tracked shipping service, as Drip Sole is not responsible for lost or missing return shipments.

5. Inspection and Approval

Once your returned item is received, it will be inspected to ensure it meets our return conditions.

If the return is approved, we will proceed with the refund process. If the return does not meet our policy requirements, the item may be sent back to you.

6. Refund Process

Approved refunds will be processed within 7 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used during checkout. Depending on your payment provider, it may take additional time for the funds to appear in your account.

7. Late or Missing Refunds

If you have not received your refund after the processing period:

• Check your bank account again
• Contact your credit card provider or bank
• Allow additional processing time depending on your provider

If you have completed these steps and still have not received your refund, please contact us at info@dripsole.co.uk.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We may request photo or video evidence to verify the issue.

Once verified, we will offer a suitable resolution, which may include a replacement or refund.

9. Cancellations

Orders cannot be cancelled once they have been processed or shipped. Please ensure all details are correct before placing your order.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Drip Sole
18 Lee Road, London SW19 3HX, United Kingdom
Email: info@dripsole.co.uk
Phone: +44 7988 592412