Returns & Refunds Policy

This policy sets out your rights when shopping with Drip Sole, in line with UK consumer law — specifically the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

At a glance: 14 days to change your mind · 14 days to report a fault · No restocking fees · Fully compliant with UK consumer protection law

1. Changed Your Mind? (14-Day Cooling-Off Period)

Under UK law, you're entitled to cancel your order within 14 days of receiving it, with no reason required.

While deciding, you can handle and check the item as you would in a shop — but it should come back to us unused and, where possible, in its original packaging.

What you'll get back:

• The full price you paid for the item
• Standard delivery charges, if any were paid

Return postage: For change-of-mind returns, the cost of sending the item back is covered by you, the customer.

2. Received a Faulty, Damaged, or Wrong Item?

If something arrives broken, faulty, or isn't what you ordered, you have 14 days to let us know — and we cover the return postage on us.

Here's what's available in these cases:

• A free replacement, or
• A full refund, if you'd rather not exchange
• No restocking or handling fees, ever

Please note: exchanges are only offered for genuinely faulty, damaged, or incorrectly sent items. If you've simply changed your mind, that falls under the cooling-off period above (refund only, not exchange).

3. How Long Refunds Take

• We check returned items within 2 business days of them arriving back with us
• Once approved, your refund is issued within 7 business days
• Refunds go back to your original payment method

Your bank or card provider may take a little longer to show the funds in your account — this is outside our control.

4. Parcels Refused or Not Picked Up

If a delivery is turned away or goes uncollected and is sent back to us, we'll refund you once we've received and checked it. Depending on the situation, the original delivery cost and any return shipping charges may be deducted from your refund.

5. Items We Can't Accept Back

Unless faulty, the following aren't eligible for return:

• Gift cards
• Digital or downloadable products
• Any item excluded under UK consumer law

6. Starting a Return

Email us at info@dripsole.co.uk with:

• Your order number
• The reason for your return
• Photos, if the item is damaged or faulty

We'll come back to you with clear return instructions. Please pack items securely for the trip back to us.

7. Get in Touch

Drip Sole
Address: 30 New Cathedral Street, Manchester, Greater Manchester, M1 1AD, United Kingdom
Phone: +44 7988 592412
Email: info@dripsole.co.uk

Hours: Monday–Friday, 9:00 AM–5:00 PM (Saturday & Sunday closed)
Time zone: GMT (London)
Response time: Within 24 hours