Shipping Policy

Business Name: Drip Sole

Phone: +44 7988 592412

Email: info@dripsole.co.uk

Address: 18 Lee Road, London SW19 3HX, United Kingdom

1. Shipping Coverage

At Drip Sole, we currently offer shipping across the United Kingdom. All orders placed through our website are processed and delivered to UK addresses only.

2. Free Shipping Across the UK

We offer free standard shipping on all orders across the United Kingdom. There is no minimum order value required to qualify for free shipping.

3. Order Processing Time

Orders are usually processed within 1 to 3 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday to Friday, excluding UK public holidays. Orders placed during weekends or public holidays will begin processing on the next business day.

4. Order Cut-Off Time

Our daily order cut-off time is 7:00 PM UK time, based on London, United Kingdom time.

Orders placed before 7:00 PM may begin processing the same business day. Orders placed after 7:00 PM will be treated as received on the next business day.

5. Estimated Delivery Time

Our estimated delivery time is 7 to 10 business days after the order has been processed and dispatched.

Please note that delivery times are estimates and may vary depending on courier workload, weather conditions, public holidays, address accuracy, or other circumstances outside our control.

6. Shipping Carriers

We use trusted delivery partners to ship customer orders across the UK. Depending on your location and order details, your package may be delivered by:

• FedEx
• Royal Mail

The courier used for your order will be selected based on availability, delivery location, and the most suitable shipping service.

7. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available. Tracking details allow you to follow the progress of your delivery through the courier’s tracking system.

If you do not receive tracking information immediately, please allow some time for the courier system to update after dispatch.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please ensure your house number, street name, postcode, city, and contact details are correct before placing your order.

Drip Sole is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

9. Failed Delivery Attempts

If a courier is unable to deliver your order, they may leave a delivery notice, attempt redelivery, or provide collection instructions depending on their service process.

It is the customer’s responsibility to follow the courier’s instructions and arrange collection or redelivery where required.

10. Delayed Orders

While we aim to deliver all orders within the estimated timeframe, occasional delays may occur. Delays can be caused by courier issues, high shipping volumes, weather disruption, public holidays, or incorrect address details.

If your order has not arrived within the estimated delivery period, please contact us at info@dripsole.co.uk with your order number so we can assist you.

11. Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please first check with other household members, neighbours, reception areas, or any safe place where the courier may have left the parcel.

If you still cannot locate your order, please contact us as soon as possible so we can review the issue and assist with the next steps.

12. Damaged Packages During Delivery

If your package arrives damaged, please contact us promptly at info@dripsole.co.uk. We may request photos of the damaged package and product so we can review the issue properly.

13. Public Holidays and Peak Periods

During busy periods such as seasonal sales, public holidays, or courier peak times, processing and delivery may take slightly longer than usual.

We appreciate your patience during these periods and will do our best to ensure your order is shipped as quickly as possible.

14. Contact Us

If you have any questions about this Shipping Policy or need help with your order, please contact us:

Drip Sole
18 Lee Road, London SW19 3HX, United Kingdom
Phone: +44 7988 592412
Email: info@dripsole.co.uk